The frame won't turn on

If your PhotoSpring frame won't turn on there are a few possible issues that may cause this:

The screen is broken

Sometimes the frame will power on but the screen will not.  If this is the case you may see

• The back of the frame is warm to the touch
• The screen is black, but if you look at it from an angle or in a dark room there is a slight glow.

In either case please contact us for assistance. 

The device is defective

If the device just doesn't power on after trying everything above, then please contact us for assistance.

Power or Battery Related Issues

We have created model specific troubleshooting documents. Please check the serial number of your frame and click on the corresponding troubleshooting link.