The frame won't turn on

If your PhotoSpring frame won't turn on there are a few possible issues that may cause this:

The screen is broken

Sometimes the frame will power on but the screen will not.  If this is the case you may see

• The back of the frame is warm to the touch
• The screen is black, but if you look at it from an angle or in a dark room there is a slight glow.

In either case please contact us to get a replacement. 

The device is defective

If the device just doesn't power on after trying everything above, then please contact us to get a replacement frame.

Power or Battery Related Issues

We have created model specific troubleshooting documents. Please check the serial number of your frame and click on the corresponding troubleshooting link.