If your PhotoSpring frame won't turn on there are a few possible issues that may cause this:
The screen is broken
Sometimes the frame will power on but the screen will not. If this is the case you may see
- The back of the frame is warm to the touch
- The screen is black, but if you look at it from an angle or in a dark room there is a slight glow.
In either case please contact us to get a replacement.
The device is defective
If the device just doesn't power on after trying everything above, then please contact us to get a replacement frame.
Power or Battery Related Issues
We have created model specific troubleshooting documents. Please check the serial number of your frame and click on the corresponding troubleshooting link.
|01xxxxxxxx||PhotoSpring 10 Legacy||Yes||Troubleshoot|
|03xxxxxxxx||PhotoSpring 10 Standard||No||Troubleshoot|
|04xxxxxxxx||PhotoSpring 10 Premium||Yes||Troubleshoot|