If you ever encounter a frozen screen where nothing responds please do the following:
- Please note if you can, what caused this to happen and what messages you see on the screen. Take a photo if you can. Frozen screens are pretty rare but when they occur we would like to know about them.
- Wait about 2 min to see if the frame will unfreeze itself.
- If the frame doesn't fix itself then perform a hard boot:
- Press power for 20-25 seconds
- If the frame doesn't restart on its own - press power for 8 seconds
- Frame should boot up and function normally.
Froze frame, frozen screen