Frequently Asked Questions

General

• How to Write PhotoSpring a Review on Amazon
• Fixing a frozen screen
• Finding your device model
• Will PhotoSpring work with my iCloud account?
• Will PhotoSpring work outside of the US?
• What happens when memory gets full?

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Setting Up Your Frame

• Setting the Owner Name
• How to lock and unlock the frame in the Slideshow Screen
• Displaying time and date in the slideshow
• Adjusting the Date and Time
• How to Setup PhotoSpring - An Overview
• Setting the Frame Name

Sending Photos and Videos to the Frame

• Turning off Auto Uploading of Photos
• Adding Apple iOS iPhone Share Extension
• Android upload issues
• Setting up Google Photos for your computer using Google Drive
• Downloading and Installing PhotoSpring on the iPad
• Sending Photos from a Android Device

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Using Your Frame

• Shuffle/Random Sort is not working
• Turning the Slideshow Off to Display Only One Photo or Video
• How to Reset/Change your password
• Frame Notifications
• About Settings Screen
• Using Voice Commands to Control the Frame

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Connecting with Friends and Family

• Inviting others to connect to the frame and Managing Connections
• Can more than one person send photos to the frame?

Setting Up and Managing Accounts

• Adding a frame to an existing account
• How do I create an account?

Web and Smartphone Apps

• How do I change my profile name or photo?

Desktop Applications for Windows and Mac

• Windows error: an instance of this app is already running
• PhotoSpring for Mac Download and Installation Instructions
• Use a "Send To" folder on your computer to send photos to the PhotoSpring Frame
• How to send photos from your Windows desktop to your frame
• How to copy Photos from Mac Photos to Finder
• Automatically send photos from Mac Photos to PhotoSpring

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